COVID-19 UPDATE: We continue to take and ship online orders as usual. We are experiencing reduced labor and high volumes and that may affect shipping times. For special delivery requests please contact us
At plantsdelightinc.com. we believe in creating a stress-free shopping experience for our customers.
Plants Delight offers a 3 day happiness guarantee offer to all our customers. Every plant is fragile, and the shipping process varies. Most of the time we get it right, but sometimes we don’t. When that happens, we fix it — be it a damaged plant or pot due to shipping carrier mishandling — with the ultimate objective of making our customers happy. If you’re not happy with your recent purchase, please email info@plantsdelightinc.com and we’ll get back to you as soon as possible. Every case is different, and we will resolve to the best of our capabilities and ensure customer satisfaction.
Delivery times will vary based on location. See below for details (business days):
- Deposits are not refundable. All sales are final. No refund. No exchanges.
- Color might slightly differ as shown in the images.
- Order Tracking is the customer’s responsibility.
- Damaged items need to be reported 24 hours or less after delivery and the customer needs to email the images of damaged products to info@plantsdelightinc.com. Once received we will get back to you*
Delivery times will vary based on location. See below for details (business days):
*Please note that delivery dates provided are not reliable and are estimates based on vendor-partner order processing times and courier transit times and cannot be guaranteed. Delivery time windows are typically weekdays from 9 am to 6 pm.
Shipping zone 1: GTA (Toronto , Mississauga, Scarborough, Etobicoke, North York, peel, Brampton, Milton, Markham, Oakville) Standard delivery 3-5 days
Shipping zone 2: Burlington, Hamilton, Kitchener, St. Catharines, Niagara falls, Barrie, New market, Richmond hill, Pickering, Ajax Whitby, Oshawa, New castle 3-5 days
Shipping zone 3: Rest of Ontario and Quebec 5-7 days
Shipping zone 4 All other provinces: 5-7 Days regular , 3-5 Days expedite
No Shipping Newfoundland, PEI, all 3 territories
*All items are non-refundable and are final sale.
Damages
We ask that our customers inspect their order once received. The customer needs to email the images of damaged products to info@plantsdelightinc.com. Once received we will get back to you*